You can return unopened resalable items in the original packaging within 7 days of your purchase with receipt or proof of purchase. Restocking fees may apply. If 7 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Electrical components and special orders are non-refundable.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
An RMA number is required for returns and exchanges. Please contact [email protected] to receive an RMA number, and instructions on how to return your product.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.